Give a day in Belgium

Terms for the Give a day in Belgium voucher

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Who we are

1. The voucher is sold by Belgium's Wanderlust (Joris Desplenter), De Pauwstraat 26, 9620 Zottegem, Belgium. Email: hello@belgiumswanderlust.be. Company and VAT number: BE0775628628.

2. In these terms, "we" and "us" mean Belgium's Wanderlust. The "buyer" is the person who pays for the voucher. The "recipient" is the person named on the voucher.

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What the voucher is

3. The voucher is called "Give a day in Belgium". Its value is 1,950 EUR. The value is printed on the voucher.

4. The voucher covers one private, all-in day with Belgium's Wanderlust for one private party of up to 4 guests.

5. The recipient can use it for any day or route we run. The day is guided by Joris or a hand-picked partner guide. We do not promise a fixed route or a named guide when you buy the voucher. The recipient plans the day with us when they book a date.

6. Extra guests cost 450 EUR each, up to 8 guests in total. The recipient pays for extra guests when the day is booked.

7. If the recipient books a day that costs more than the voucher value, the voucher value counts toward it and the recipient pays the difference when the day is booked.

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Price and payment

8. The price of the voucher is 1,950 EUR. The price is all-in: no taxes or fees are added on top.

9. We charge in euro. You pay by card through a secure payment link on belgiumswanderlust.be.

10. After payment, we send the buyer a personal voucher as a PDF by email within one working day. It shows the recipient's name, the voucher code, the value and the end date.

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Validity and price lock

11. The voucher is valid for 24 months from the date of purchase. The end date ("valid until") is printed on the voucher.

12. The day must take place on or before the end date. After the end date, the voucher can no longer be used.

13. The price is locked for the whole 24 months. If our prices go up, the voucher still covers one full day for up to 4 guests, and extra guests still cost 450 EUR each.

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Using the voucher for a half day

14. The recipient can also use the voucher for a half day. A half day costs 1,350 EUR for up to 4 guests, plus 300 EUR per extra guest, up to 8.

15. After a half day for up to 4 guests, 600 EUR stays on the voucher. The remaining balance stays usable until the voucher's end date.

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Booking a date

16. The recipient books the day by email to hello@belgiumswanderlust.be, with the voucher code and the dates they would like.

17. Book at least 30 days before the day. Every date is subject to availability. Days run year-round on request.

18. Our promise: if the recipient asks for dates at least 30 days ahead and we cannot offer any of them before the end date, we offer other dates. If none of those dates suits the recipient, we refund the unused value of the voucher to the buyer.

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Changing or cancelling a booked date

19. Once a date is booked, our normal cancellation terms apply:

• All cancellations must be in writing to hello@belgiumswanderlust.be. The date the mail arrives is the official cancellation date used to calculate fees.

• Fee ladder, counted back from the date of the day:

  • more than 14 days before: no charge

  • 14 to 7 days before: 30% of the total price

  • 7 days to 72 hours before: 50% of the total price

  • less than 72 hours before, no-show, or ending the day early: 100% of the total price

• Non-recoverable costs (prepaid guides, transport, tickets, reservations, external suppliers) are always charged in full, whatever the notice period. This also applies to cancellations more than 14 days out.

20. A fee is taken off the voucher value first. What is left of the voucher value stays on the voucher until its end date. Any money left from a payment for extra guests is refunded to the person who paid it.

21. If the cancellation costs nothing, the full voucher value stays on the voucher and the recipient can book a new date before the end date.

22. Changes to the programme are possible subject to availability and may adjust the price. Changes requested within 72 hours of the start cannot be guaranteed.

23. If events outside our control (such as strikes, safety risks or government measures) stop the day, we may adjust or cancel the programme. If we cancel, the recipient gets a suitable alternative or a refund of the price of the day, minus non-recoverable costs already incurred. The part of a refund paid with the voucher goes to the buyer.

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Best Day Guarantee

24. The Best Day Guarantee applies to voucher days. If the day was not the best day of the recipient's Belgium trip, the recipient says so in person to the guide at drop-off, and the full price of the day is refunded.

25. The part of the refund paid with the voucher goes to the buyer, the person who paid for the voucher. Any part paid for extra guests goes to the person who paid it.

26. The guarantee covers the day as delivered. It does not cover cancellations before the day.

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Refund and withdrawal

27. The buyer can ask for a full refund within 14 days of the purchase, without giving a reason. This applies even if a date is already booked. See the withdrawal information below.

28. After those 14 days, the voucher is not refundable. The only refunds after that are the ones in points 18, 20, 23 and 25.

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Giving the voucher to someone else

29. The voucher is a gift. The buyer and the recipient are free to give it to another person. Write to hello@belgiumswanderlust.be and we change the name on the voucher at no cost.

30. The voucher may not be sold or offered for sale.

31. Lost the PDF? Write to us and we send it again. We keep a record of every voucher code.

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Law

32. Belgian law applies to the voucher and to these terms.

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Withdrawal information

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Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract, which is the day you bought the voucher.

To exercise the right of withdrawal, you must inform us (Belgium's Wanderlust, De Pauwstraat 26, 9620 Zottegem, Belgium, email hello@belgiumswanderlust.be) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

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Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To: Belgium's Wanderlust, De Pauwstraat 26, 9620 Zottegem, Belgium, email hello@belgiumswanderlust.be

• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Give a day in Belgium voucher, voucher code: ______________

• Ordered on: ______________

• Name of consumer(s): ______________

• Address of consumer(s): ______________

• Signature of consumer(s) (only if this form is notified on paper): ______________

• Date: ______________

(*) Delete as appropriate.

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Belgium's Wanderlust, De Pauwstraat 26, 9620 Zottegem, Belgium. hello@belgiumswanderlust.be. BE0775628628.